Our blog provides an inside-out view of what we do every day at DHS.
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DHS’s Approach to Solving Complex Problems with Innovative Solutions
The Department of Homeland Security’s (DHS’s) Office of the Chief Financial Officer (OCFO) supports the Department’s missions by securing and protecting resources for DHS. To better accomplish our mission, OCFO is pushing the envelope in developing new, innovative ways to process, aggregate, analyze, share, and collect data to make better informed decisions.
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Message from Secretary Alejandro N. Mayorkas on National Police Week 2022
This week is National Police Week, a time each year when law enforcement leaders and personnel from around the country and the world gather in Washington, D.C. to honor law enforcement officers who lost their lives in the line of duty, making the ultimate sacrifice in the service of our communities and our country.
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Executive Director E. Darlene Bullock, U.S. Department of Homeland Security, Office of Small and Disadvantaged Business Utilization
To support Executive Order 13985, Advancing Racial Equity and Support for Underserved Communities through the Federal Government, and the core mission of the Office of Small and Disadvantaged Business Utilization (OSDBU) of maximizing prime and subcontracting opportunities for small businesses, the OSDBU is hosting two (2) virtual Large Prime Contractor-Small Business Vendor Outreach Matchmaking Events (VOME).
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Is There a Difference Between Customer Service and Customer Experience?
As we’re working across DHS to talk about customer experience with stakeholders, one misconception has been prevalent. And that is the notion that customer experience and customer service are the same and can be used interchangeably. They are different, but they are both critical parts of improving government services. The difference really comes down to perspective.
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Recognizing Sunshine Week
Sunshine Week is a moment to recognize one of the hallmarks of good government: an institution’s openness and transparency with respect to the work we perform and how we perform it. This fundamental principle speaks to any organization’s integrity and helps build trust between our government and the communities we serve.
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DHS Remembers the One-Year Anniversary of the Atlanta Spa Shootings
Today marks the somber one-year anniversary of the tragic spa shootings near my current hometown of Atlanta, Georgia that claimed the lives of eight people, six of whom were women of Asian descent. We honor the lives of these individuals and send our thoughts and support to their families and loved ones.
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DHS Announces National Board Members of Alternatives to Detention Case Management Pilot Program
As part of our partnership with nonprofit organizations and local governments on the pilot program to improve services for noncitizens in immigration proceedings, DHS is announcing that Catholic Charities USA, Center for Migration Studies of New York, and Church World Service have been selected to serve on the National Board for the Alternatives to Detention (ATD) Case Management Pilot Program (CMPP).
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Empowering Women, Powering DHS: Women’s History Month
On International Women’s Day, we reflect on the remarkable contributions of women across our Department’s workforce, our government, our economy, culture, and society – and rededicate ourselves to our country’s never-ending pursuit of a more perfect union.
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DHS Celebrates Black History Month and our Black Workforce
Every February, our nation honors and celebrates the history of Black Americans and our immeasurable contributions to every aspect of American life.
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Announcing the Launch of the New DHS.gov
DHS is proud to announce the launch of our brand new DHS.gov. After months in the works, I’m happy to share that the Department’s flagship website has been significantly modernized and improved to provide the public and our workforce with a more intuitive, secure, and user-friendly experience.