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DHS/ALL/PIA-069 DHS Surveys, Interviews, and Focus Groups

The U.S. Department of Homeland Security (DHS) and its Components periodically solicit voluntary feedback from its employees, contractors, external stakeholders, and the general public through the use of surveys, interviews, and focus groups (hereinafter referred to as customer research) to improve DHS services and operations. Individuals who provide information during customer research do so voluntarily with the understanding that their responses will be kept confidential. This PIA covers DHS’s collection, maintenance, and use of limited personally identifiable information (PII) in order to recruit individuals, facilitate correspondence, and perform trend analyses from results derived from customer research. September 2018

Associated SORN(s):

  • DHS/ALL-002 DHS Mailing and Other Lists System
Last Published Date: September 28, 2018
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