DHS/USCIS/PIA-046 Customer Scheduling and Services

The Department of Homeland Security (DHS), United States Citizenship and Immigration Services (USCIS) provides customers the ability to schedule appointments with USCIS to discuss the specifics of their pending benefit request filing. Previously, two separate systems supported this function. The InfoPass system provided customers with the ability to schedule appointments and the Customer Management Information System (CMIS) assisted USCIS employees with the customer scheduling and management process. USCIS decommissioned the legacy InfoPass system and integrated the customer-side appointment scheduling capabilities into an InfoPass module within myUSCIS. USCIS integrated the internal customer scheduling and management process into National Appointment Scheduling System (NASS). MyUSCIS serves as the single web interface for customers while NASS supports internal scheduling management for InfoPass. USCIS continues to use the Customer Management Information System (CMIS) to issue all customers a queuing ticket when the customer is checking into his or her appointment. USCIS is updating and reissuing this Privacy Impact Assessment (PIA), originally published on March 25, 2014, to evaluate the privacy risks and mitigations associated with the collection, use, and maintenance of personally identifiable information (PII) provided by individuals requesting appointments with USCIS.

Associated SORN(s):

• DHS/ALL-004 - General Information Technology Access Account Records System
• DHS/USCIS-007 - Benefits Information System