The DHS CX Team wants to ensure that you (the CX team hosting a session) can easily coordinate and conduct an observation session.
This web resource has all of the suggested files for ensuring a successful observation session. These documents contain descriptions, tips, and resources to guide you on your way.
|CX Hosting Quick Reference Guide||281.67 KB||09/14/2022|
|Leadership Observation Guide||169.67 KB||09/14/2022|
|Coordination Email Example||248.22 KB||09/15/2022|
|Ground Rules Example||266.1 KB||09/16/2022|
|Observer Briefing Example||238.19 KB||09/20/2022|