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Hosting Resources


The DHS CX Team wants to ensure that you (the CX  team hosting a session) can easily coordinate and conduct an observation session.

This web resource has all of the suggested files for ensuring a successful observation session. These documents contain descriptions, tips, and resources to guide you on your way.

Attachment Ext. Size Date
CX Hosting Quick Reference Guide PDF 281.67 KB 09/14/2022
Leadership Observation Guide PDF 169.67 KB 09/14/2022
Coordination Email Example PDF 248.22 KB 09/15/2022
Ground Rules Example PDF 266.1 KB 09/16/2022
Observer Briefing Example PDF 238.19 KB 09/20/2022
Last Updated: 09/20/2022
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