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Observe CX to have Your "Aha" Moments


It’s getting more common for development and design teams at DHS to practice human centered design (HCD) through user research and usability testing methods to improve technology and service delivery. These methods can also inform process and business decisions that span public services.

Attachment Ext. Size Date
Observe CX to have Your "Aha" Moments PDF 1.51 MB 06/17/2022
Last Updated: 07/01/2022
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