Best Practices Collection
Information promoted by the department as being correct or most effective.
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CIS Ombudsman's Recommendations to U.S. Citizenship and Immigration Services 2014
CIS Ombudsman's Recommendations to U.S. Citizenship and Immigration Services 2014
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CIS Ombudsman's Recommendations to U.S. Citizenship and Immigration Services 2009
Historical recommendations for year 2009
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CIS Ombudsman's Recommendations to U.S. Citizenship and Immigration Services 2010
The CIS Ombudsman's recommendations to USCIS for the year 2010.
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CIS Ombudsman's Recommendations to U.S. Citizenship and Immigration Services 2011
CIS Ombudsman's Recommendations to U.S. Citizenship and Immigration Services 2011
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The CIS Ombudsman's Webinar Series: Overview of the H-1B Electronic Registration Process for Attorneys and Representatives
March 4, 2021, the Office of the CIS Ombudsman hosted a public webinar regarding USCIS' H-1B electronic registration process for attorneys and representatives.
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First Responder Guide for Improving Survivability in Improvised Explosive Device and/or Active Shooter Incidents
This document incorporates military response strategies and civilian best practices into a first responder guide for explosives attacks and active shooter incidents.
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Developing a Discrimination Complaints Process
This document outlines the basic elements of a process for receiving and responding to complaints of discrimination from program beneficiaries (e.g., program participants, clients, customers, or consumers, etc.). This document can assist recipients in developing a complaint process for their own organization.
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Section 1367 Privacy Incidents
The Department of Homeland Security Privacy Office (PRIV) conducted a Privacy Compliance Review (PCR) to assist certain Components identify and mitigate risks that may occur by inadvertent disclosure of information protected by Title 8, United States Code (U.S.C.), Section 1367, confidentiality and prohibited source provisions. Section 1367 incidents are particularly sensitive, given the vulnerability of the population they are meant to protect and the potential legal liabilities for certain violations of the statute. Through this PCR, PRIV examined Components’ privacy protections and made four recommendations of best practices to prevent and mitigate future privacy incidents affecting individuals protected by Section 1367.
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2018 Oklahoma RTTX Situation Manual
2018 Charlottesville Regional Tabletop Exercise for Institutions of Higher Education (RTTX) Situation Manual