Evaluation research is used to assess the people, processes, tactics, techniques, procedures and policies necessary for implementing systems. It quantifies how effective the design of a system is as well as how the system performs in comparison to its goals and objectives. The research also highlights unintended consequences, the level of efficiency needed to maximize operational impact and potential uses for homeland security activities. Evaluation research applies rigorous and repeatable methods and involves:
- Identifying and engaging with key stakeholders
- Determining evaluation needs
- Developing relevant measures
- Collecting data
- Analyzing data
- Developing operationally relevant conclusions
- Sharing information
Through rigorous study and close collaboration with stakeholders, RSD is able to help organizations improve operations. Evaluation research encourages the use of scientific research in evidence-based homeland security decisions. This approach minimizes waste by providing a quantitative evaluation based on facts rather than emotions.
RSD is applying evaluation research in its Screening Training and Selection project. This project maximizes operational capabilities at Transportation Security Administration screening checkpoints. RSD is collaborating with DHS components to research, develop and deploy new screener selection and training tools and methods, which should improve the safety of the traveling public and speed up the security process.