Operations and Requirements Analysis

Operations and Requirements Analysis

Four Custom and Border Protection Agents patrolling the south Texas Border in vehicles with a helicopter flying overheadThe Science and Technology Directorate (S&T) established an Operations and Requirements Analysis (ORA) Division to use its technical and analytic expertise to identify DHS capability gaps, perform mission/requirements analysis, and perform operations analysis to improve Component operations. The goal is to help DHS Components save money and time while meeting their critical missions and to transition needed technologies to operational use. Operations and Requirements Analysis (ORA) operations research analysts use a “systems thinking” approach to program planning and execution, and work closely with DHS Components and DHS HQ to understand their requirements and operations, focus on requirements and analysis rigor in research and development (R&D) projects, and develop more streamlined and efficient processes based on sound business process improvements.

ORA is a customer-driven organization focused on two areas: operations analysis and capabilities, and requirements analytical support to the DHS Enterprise.

Joint Requirements Council Support

The DHS JRC, a component-led body focused on operational mission areas, is designed to identify, prioritize and recommend investments to address cross-department capability. Operations and Requirements Analysis supports the JRC by providing capabilities and requirements analysis to enable DHS leadership to identify and address the gaps, overlaps and duplications at the enterprise level rather than at the individual component level. These analyses for the JRC could potentially enable significant cost savings for the department and enhance the components’ abilities to accomplish their missions.

Operations Analysis Work with DHS Components

S&T's analysts work side-by-side with DHS components to define operational problems and identify solutions to optimize resources and investments. Analysts use systems analysis, Lean Six Sigma techniques, and technical skills to support DHS-wide mission analyses. An example of this approach is the Rio Grande Valley Systems Analysis Project. S&T worked closely with U.S. Customs and Border Protection on the south Texas border to help identify system solutions to meet operational challenges. In addition, S&T has worked with U.S. Immigration and Customs Enforcement and the Transportation Security Administration to assist in addressing both process and technological challenges. Currently S&T is working with U.S. Citizenship and Immigration Services on ways to streamline immigration and citizenship processes.

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