Our blog provides an inside-out view of what we do every day at DHS.
Achieving Equality Through Accessibility
Our goal this year is to shine a spotlight on DHS' endeavors to create an environment that nurtures diversity, inclusion, accessibility, and a satisfying customer experience.
DHS CWMD Acting Assistant Secretary in Louisville for Kentucky Derby Preventative Security Efforts
Acting Assistant Secretary Gary Rasicot of the DHS’s CWMD Office traveled to Louisville, Kentucky, to observe security preparations for the 2023 Kentucky Derby.
DHS Honors Missing and Murdered Indigenous Persons Awareness Day
May 5 is Missing and Murdered Indigenous Persons Awareness Day. Held on this date each year, the day marks the birthday of Northern Cheyenne Tribe of the Northern Cheyenne Indian Reservation citizen Hannah Harris who went missing almost 10 years ago.
We Hear You: How the Public Engages with DHS
DHS interacts with millions of people each day across a diverse set of mission spaces, creating the opportunity for tons of customer feedback that provide the Department with a treasure trove of data about how our services and policies are affecting people and how we can improve them.
2023 Second Small-to-Small Business Virtual Vendor Outreach Matchmaking Event
The Office of Small and Disadvantaged Business Utilization (OSDBU) is hosting its second Small-to-Small Business Virtual Vendor Outreach Matchmaking Event (VOME) on 5/4/2023 from 9am to 4pm.
DHS Signs MOU with GSA: Reinforcing A Green Footprint for Earth Day 2023 and Posterity
On April 17, 2023, DHS, and the General Services Administration (GSA) signed a memorandum of understanding (MOU) that will enhance DHS programs to reduce carbon emissions, while enhancing operational resilience.
CX Practitioners: “Inspirers in charge”
The inaugural CX Demo Day was a smashing success, thanks to everyone making it happen!
Growing Customer Experience at DHS
By prioritizing customer experience (CX), DHS is improving the way it serves its customers. This helps reduce the burden on the public and builds trust between the public and the government.
2023 Small-to-Small Business Virtual Vendor Outreach Matchmaking Event
The Office of Small and Disadvantaged Business Utilization (OSDBU) is hosting a Small-to-Small Business Virtual Vendor Outreach Matchmaking Event (VOME) on 3/23/23.
Equity + CX = Burden Reduction
DHS customers experience over 190 million hours of "paperwork" burden each year. Reducing this burden is a key component of improving customer experience.