Retention Memo to CBP Concerning the CBP One App

CRCL opened complaint investigation 005827-23-CBP, 005762-23-CBP, 006024-23-CBP, 006058-23-CBP and 006149-23-CBP, all of which involve allegations of significant difficulties found by migrants with the CBP One™ mobile application (“CBP One” or “app”) functionality. The purpose of this memorandum is to notify of the complaints, describe the allegations, and inform that CRCL will retain these complaints for investigation.