Office of the Citizenship and Immigration Services Ombudsman
The Office of the Citizenship and Immigration Services Ombudsman is dedicated to improving the quality of citizenship and immigration services delivered to the public by providing individual case assistance, as well as making recommendations to improve the administration of immigration benefits by U.S. Citizenship and Immigration Services.
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USCIS and CIS Ombudsman Joint Engagements on USCIS’ Fiscal Challenges (Session One)
October 28, 2020, DHS’s Office of the CIS Ombudsman hosted the first of two webinars to discuss how USCIS is managing adjudications and operations given fiscal challenges as a result of COVID-19.
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Citizenship and Immigration Services Ombudsman Annual Reports
Annual Reports for the Citizenship and Immigration Services Ombudsman.
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The CIS Ombudsman's Webinar Series: USCIS Introduces Online Filing for Form I-765 Follow Up Questions and Answers
On May 5, 2021 the Department of Homeland Security’s (DHS) Office of the Citizenship and Immigration Services Ombudsman (CIS Ombudsman) hosted a public webinar to discuss USCIS’ online filing for Form I-765, Application for Employment Authorization.
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The CIS Ombudsman's Webinar Series: USCIS Introduces Online Filing for Form I-765, Application for Employment Authorization, for F-1 Students Seeking Optional Practical Training
On May 5, 2021, DHS' Office of the CIS Ombudsman hosted a webinar about USCIS' online filing for Form I-765, Application for Employment Authorization.
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CIS Ombudsman's Recommendations 2004
Recommendations to USCIS and their responses for the year 2004.
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CIS Ombudsman Seventh Annual Conference Agenda
Agenda of panels and speakers for the Office of the CIS Ombudsman Seventh Annual Conference.
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CIS Ombudsman's Recommendations to U.S. Citizenship and Immigration Services 2015
Recommendations to USCIS and their response for the year 2015.
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Ombuds AR 2014 ES
Citizenship and Immigration Services Ombudsman 2014 Annual Report Executive Summary.
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Citizenship and Immigration Services Ombudsman 2016 Annual Report Executive Summary
The Office of the Citizenship and Immigration Services Ombudsman’s (Ombudsman) 2016 Annual Report contains:
- An overview of the Ombudsman’s mission and services;
- A review of U.S. Citizenship and Immigration Services (USCIS) programmatic and policy achievements during this reporting period; and
- A detailed discussion of pervasive and serious problems, recommendations, and best practices in the family, employment and humanitarian areas, as well as in customer service.