U.S. flag

An official website of the United States government

Government Website

Official websites use .gov
A .gov website belongs to an official government organization in the United States.

Safely connect using HTTPS

Secure .gov websites use HTTPS
A lock () or https:// means you’ve safely connected to the .gov website. Share sensitive information only on official, secure websites.


  1. Home
  2. News
  3. Publication Library
  4. DHS Form 7001 with Instructions

DHS Form 7001 with Instructions


DHS Form 7001, Request for Case Assistance, is used to request case assistance from the Office of the Citizenship and Immigration Services Ombudsman (CIS Ombudsman). Before you submit this form:

  1. Please contact U.S. Citizenship and Immigration Services (USCIS) first before submitting a request with our office, and
  2. Review the types of cases we can and cannot help with.

Go to our How to Submit a Case Assistance Request page for more information on both steps. Please also read our Web Alerts page for recent updates that may affect you if you want to request case assistance from our office.

If you cannot submit the DHS Form 7001 online, the second best option is to email a completed DHS Form 7001 to us at cisombudsman@hq.dhs.gov. If you choose to mail the form to us, it may be significantly delayed due to security measures with the government mail system (even for express mail).

You can download DHS Form 7001 and the instructions below. Read the instructions for DHS Form 7001 carefully.

Attachment Ext. Size Date
DHS Form 7001 PDF 198.96 KB 04/24/2023
Last Updated: 10/24/2023
Was this page helpful?
This page was not helpful because the content