DHS Form 7001 with Instructions

DHS Form 7001, Case Assistance Form, is used to request case assistance from the Office of the Citizenship and Immigration Services Ombudsman (CIS Ombudsman). Before you submit this form:

1. Please contact U.S. Citizenship and Immigration Services first before submitting a request with our office, and
2. Review the types of cases we can and cannot help with.

Go to our Submit a Case Assistance Request page for more information on both steps. Please also read our Web Alerts page for recent updates that may affect you if you want to request case assistance from our office.

We recommend that you submit the DHS Form 7001 online with supporting documentation, the dates you contacted USCIS, and all USCIS service request numbers (also known as an SRMT). The second best option is to email a completed DHS Form 7001 to us at cisombudsman@hq.dhs.gov. If you choose to mail the form to us, it may be significantly delayed due to security measures with the government mail system (even for express mail).

You can download DHS Form 7001 and the instructions below. Read the Instructions for DHS Form 7001 carefully.

Please note that although the form has an old expiration date, you can still submit it. We are currently working on updates and will post the updated version when it is approved.