About the Office of the Citizenship and Immigration Services Ombudsman

The Office of the Citizenship and Immigration Services Ombudsman (CIS Ombudsman) was created by Congress in the Homeland Security Act of 2002 to help individuals and employers who need to resolve a problem with U.S. Citizenship and Immigration Services (USCIS) and to make recommendations to fix systemic problems and improve the quality of services provided by USCIS.

Mission

The CIS Ombudsman:

• Assists individuals and employers in resolving problems with USCIS;
• Identifies areas in which individuals and employers have problems in dealing with USCIS; and
• Proposes changes to mitigate identified problems.

Leadership and Organization

Phyllis A. Coven currently serves as the seventh Ombudsman for the Office of the Citizenship and Immigration Services Ombudsman at the Department of Homeland Security.

Nathan Stiefel serves as the Deputy Ombudsman for the Office of the Citizenship and Immigration Services Ombudsman at Department of Homeland Security.

The CIS Ombudsman is:

• Independent
  The CIS Ombudsman is an independent office within the Department of Homeland Security and reports directly to the Secretary and Deputy Secretary of Homeland Security and is not part of USCIS.
• Confidential
  The CIS Ombudsman does not disclose your confidential information without your consent. All information submitted to the CIS Ombudsman is collected and protected under the provisions of the Privacy Act.
• Impartial
  The CIS Ombudsman advocates for a fair process and works to improve the services at USCIS for both those who apply for and those who administer immigration benefits.

Organizational Chart

• View the Office of the Citizenship and Immigration Services Ombudsman's Organizational Chart
• See how the Office of the Citizenship and Immigration Services Ombudsman fits within the larger Department of Homeland Security Organizational Chart

Authorities

See the legislative mandate of the Office of the Citizenship and Immigration Services Ombudsman, in the Homeland Security of 2002, Section 452.

Contact

By mail:

Office of the Citizenship and Immigration Services Ombudsman
Department of Homeland Security
Mail Stop 0180 Washington, D.C. 20528

By phone:

Phone: 1-855-882-8100 (toll free) or 202-357-8100 (local)
Fax: 202-357-0042

By e-mail:

• For general and case inquiries: cisombudsman.publicaffairs@hq.dhs.gov
• For Public Affairs inquiries, such as information relating to a teleconference, an Ombudsman update, or stakeholder engagements: cisombudsman.publicaffairs@hq.dhs.gov