• Mission
• Leadership and Organization
• Contact

The Ombudsman’s Office was created by Congress in the Homeland Security Act of 2002 to help individuals and employers who need to resolve a problem with U.S. Citizenship and Immigration Services (USCIS) and to make recommendations to fix systemic problems and improve the quality of services provided by USCIS.

Back To Top

Mission

The Ombudsman's Office:

• Assists individuals and employers in resolving problems with USCIS;
• Identifies areas in which individuals and employers have problems in dealing with USCIS; and
• Proposes changes to mitigate identified problems.

Back To Top

Leadership and Organization

Your Ombudsman

In November 2009, Secretary Napolitano appointed January Contreras to serve as the Citizenship and Immigration Services Ombudsman.

The Ombudsman’s Office is:

• Independent
  The Ombudsman is an independent office within the Department of Homeland Security and reports directly to the Secretary and Deputy Secretary of Homeland Security and is not part of USCIS.
• Confidential
  The Ombudsman does not disclose your confidential information without your consent. All information submitted to the Ombudsman is collected and protected under the provisions of the Privacy Act.
• Impartial
  The Ombudsman advocates for a fair process and works to improve the services at USCIS for both those who apply for and those who administer immigration benefits.

Organizational Chart

• View the Office of the Citizenship and Immigration Services Ombudsman's Organizational Chart (PDF, 1 page – 42 KB)
• See how the Office of the Citizenship and Immigration Services Ombudsman fits within the larger Department of Homeland Security Organizational Chart

Authorities

See the legislative mandate of the Office of the Citizenship and Immigration Services Ombudsman, in the Homeland Security of 2002, Section 452.

Back To Top

Contact

By mail or phone:
Office of the Citizenship and Immigration Services Ombudsman
Department of Homeland Security
Mail Stop 0180 Washington, D.C. 20528

Phone: 1-855-882-8100 (toll free) or 202-357-8100 (local)
Fax: 202-357-0042

By e-mail:

• For general and case inquiries: cisombudsman.publicaffairs@hq.dhs.gov
• For Public Affairs inquiries, such as information relating to a teleconference, an Ombudsman update, or stakeholder engagements: cisombudsman.publicaffairs@hq.dhs.gov

Back To Top