Immigration resources to help you navigate the citizenship and immigration process.
Videos
- CIS Ombudsman's Informational Video
- Case Assistance Request Overview (English)
- Información General de los Servicios de Asistencia de Casos (Español)
- Overview of the CIS Ombudsman's Case Assistance Services (English)
- Información General de los Servicios de Asistencia de Casos del CIS Ombudsman (Español)
Tip Sheets
- USCIS Contact Center Tip Sheet
- How to Avoid Common Mailing Errors When Filing with the USCIS Lockbox Tip Sheet
- When to Contact a USCIS Lockbox Tip Sheet
- How F-1 Students Seeking Optional Practical Training Can Avoid Form I-765 Processing Delays Tip Sheet (updated September 18, 2023)
- Tips for Submitting a Case Assistance Request
Posters and Handouts
The infographic and brochure are available in English, Spanish (Español), French, Portuguese, Simplified Chinese, Haitian Creole, Vietnamese, Russian, Arabic, Somali, and Ukrainian (new). The poster is available in English, Simplified Chinese, and Vietnamese.
- CIS Ombudsman's Case Assistance Infographic
- CIS Ombudsman's Trifold Brochures
- CIS Ombudsman's Posters
Webinar Questions and Answers (Q&As)
- Webinar Q&As (You can also find the Q&As on the individual webinar summary pages on our Public Engagement page.)
Please also see our Frequently Asked Questions page for additional information.
- Free Legal Service Providers
- U.S. Immigration and Customs Enforcement's (ICE's) Contact page
- U.S. Customs and Border Protection's (CBP's) Contact Us page
- To request assistance regarding an individual's experience in immigrant detention, you can reach out to the DHS Office of the Immigration and Detention Ombudsman.
Here are links to some key U.S. Citizenship and Immigration Services (USCIS) pages organized by topic.
General
- Administrative Appeals Office Processing Times
- Case Status Online
- Check Case Processing Times
- Check Status of FOIA Request page, which includes processing times for Freedom of Information Act (FOIA) requests
- Child Status Protection Act (CSPA)
- Citizenship Resource Center
- Contact Us
- “How Do I” Guides
- How to Change Your Address
- Multilingual Resource Center, which offers information in several languages, American Sign Language, braille, and large print
- myUSCIS is a personalized online account that can help you navigate the immigration process
- SAVE program, which allows federal, state, and local benefit-granting agencies to verify a benefit applicant’s immigration status
- USCIS Tools and Resources, which includes links to USCIS’ online tools and change of address page
Family-Based Immigration
Employment-Based Immigration
- E-Verify helps employers determine employees’ eligibility to work in the United States
- Handbook for Employers M-274
- “How Do I” Guides for Employers
- I-9 Central information on Form I-9, Employment Eligibility Verification
- Information on Temporary (Nonimmigrant) Workers and Permanent Workers
- Validation Instrument for Business Enterprises (VIBE) Program
Humanitarian-Based Immigration
- Abused Spouses, Children, and Parents
- Asylum
- Consideration of Deferred Action for Childhood Arrivals (DACA)
- “How Do I” Guides for Refugees and Asylees
- Humanitarian programs and protection to assist individuals in need of shelter or aid from disasters, oppression, emergency medical issues, and other urgent circumstances
- Humanitarian or Significant Public Benefit Parole for Individuals Outside the United States
- Refugees
- Resources for Victims of Human Trafficking and Other Crimes
- Temporary Protected Status
- Victims of Human Trafficking and Other Crimes