How to Request Case Assistance from the Ombudsman: Case Assistance Infographic

If you are unable to resolve your issue or case with USCIS, and you have exhausted your options reaching out to the agency, you may request assistance from the Ombudsman’ Office. To learn how to request case assistance from our office, please take a look at our one-page document (available in English, Spanish, French, Portuguese, Simplified Chinese, Haitian Creole, Vietnamese, Ukrainian, Russian, Arabic, and Somali) or submit a case assistance request.