On June 29, 2016, the Office of the Citizenship and Immigration Services Ombudsman submitted its 2016 Annual Report to Congress. Our office plays an important independent role in ensuring the quality of citizenship and immigration services delivered to the public involve timely and high quality adjudications and responsive customer service. Every year, the Ombudsman’s office presents an Annual Report describing the experience of and challenges associated with applying for immigration benefits.
This year’s Report also includes recommendations we have made throughout the year to improve immigration policy and enhance program operations to achieve consistency and efficiency. The Report also highlights the important collaboration between the Ombudsman and U.S. Citizenship and Immigration Services (USCIS).
I applaud the Ombudsman team for their dedication, creativity, and deep desire to show the public the very best of government. This Annual Report reflects their efforts over the past year to respond to rising and longstanding challenges in the delivery of immigration services.
The Ombudsman’s work is strengthened by the active participation of our knowledgeable stakeholders. Find out how you can support the Ombudsman’s mission here. The 2016 Annual Report is available here.