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Assessment Report: Current Capabilities of 2-1-1 Call Centers and Local Service Providers

The call centers in both Atlanta, Georgia, and Orlando, Florida, are equipped to interface with the public via telephonic or texting platforms. Both sites report an increase in communications with the public, via text -- including such use among senior citizens -- over (approximately) the past three years.

Created Date: March 19, 2018
Last Published Date: November 8, 2019
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